250-412-1437 infovictoria@retireathome.com
Customized Home Care Solutions!Greater Victoria: 250-412-1437

Choosing a Home Care Agency in Victoria

choosing home care agency victoriaWith over 20 years of experience in providing home care to seniors, Retire-At-Home has designed a list of important questions you should ask when researching a home care provider.

1. What services do you provide?
2. Do I need a referral from my doctor?
3. How long is the wait between my initial request for service and their first home visit.
4. Is there a minimum charge?
5. Does my private insurance cover the cost of your service?
6. Are you an accredited healthcare service?
7. Are your caregivers trained? What levels of education or experience do they have?
8. Are your health care providers insured?
9. Are there nurses with specialized training in certain diseases or injuries?
10. Will a caregiver be permanently assigned to me, or will there be a new caregiver each time?
11. Can your caregivers be called in on short notice? Is there an extra charge?
12. Can you provide your services on holidays or after normal business hours?
13. Who should I call in case of emergency, even after-hours?

5 thing you should be aware of when choosing home care:

It is often an emergency that causes people to shop for home care. Unfortunately, this creates a very stressful environment around choosing a provider. This is especially true when you know very little about home care, and what questions you should be asking.

Here are 5 considerations you may want to think about when choosing home care:

#1: Many Canadians believe that, because Canada has universal healthcare, the government will cover their home care. In reality, there are very few subsidies for home care, and many are forced to pay out of pocket. If you are unsure whether you are covered or not, ask your doctor.

#2: Many people also assume that, because they think their loved ones need care, that they will accept it. At Retire-At-Home Victoria, many of our clients initially resist help. Fortunately, with the right approach, this resistance can be overcome. Ask your potential home care provider what they will do to ease your loved one’s transition into home care, and how they will manage resistance.

#3: Not all home care providers are created equally. Make sure the company you choose for home care is an experienced provider. Also make sure that they can respond to the changing needs of you or your loved one. As your loved ones age, or their medical condition worsens, their needs will increase, and it will be important to have the right people managing their care.

#4: Though it may seem “easier” to hire a private caregiver, there are some risks to this approach. Thousands of documented cases of abuse and theft are tied to private, unregulated care. Those hired through employment internet sites may not go through the same background/credential checks that home care providers require. Anyone you employ directly needs to be covered by Worksafe BC and the appropriate taxes, wages and premiums are required to be submitted to protect you and your potential new hire. Aside from the illegalities of paying someone “under the table,” and the personal risks of injury, it is important to realize that an employee needs ongoing training and supervision to properly care for your loved one.

#5: While price is important, many base their decision on home care solely on its price, and forget about the value they are receiving. Some more important things to consider when choosing a home care provider are whether the company has experienced supervisors, whether they meet national standards, and are properly insured. The right provider will customize a care plan that not only meets your needs, but also your budget.

Contact us today to discuss the home care options for you or a loved one in Greater Victoria, or to book a Free In-Home Consultation.

 


We proudly serve the following towns and communities in Greater Victoria:
Victoria, Oak Bay, James Bay, Colwood, North Saanich, Central Saanich, Saanich, Sydney, Langford, View Royal, Metchosin.

Contact Us Today to Speak with a Home Care Specialist!

Testimonials

Jennifer

“I just want to thank you properly for the excellent service you gave me in providing such consistently top-notch caregivers for my father, sometimes on very short notice, since I started dealing with Retire-At-Home last October. You were always accomodating, inifinitely pleasant, helpful and supportive.”

Jennifer

2014-12-11T17:53:08+00:00

Jennifer

“I just want to thank you properly for the excellent service you gave me in providing such consistently top-notch caregivers for my father, sometimes on very short notice, since I started dealing with Retire-At-Home last October. You were always accomodating, inifinitely pleasant, helpful and supportive.”

Bruce

“Michelle and Team:  Thank you for your caring services in helping my elderly mother with her transition from hospital back to home. We really appreciated your flexibility to organize support with short notice, as well as your understanding of the complexities and challenges of eldercare. We would definitely use your services again.” 

Bruce

2014-12-11T17:12:50+00:00

Bruce

“Michelle and Team:  Thank you for your caring services in helping my elderly mother with her transition from hospital back to home. We really appreciated your flexibility to organize support with short notice, as well as your understanding of the complexities and challenges of eldercare. We would definitely use your services again.” 

Bob and Linda

“Thanks so much for all the help and support you’ve given us with Richard and Emmy.  Even in the short time we’ve dealt with you you’ve shown us kindness, patience and compassion. You made our lives easier to bear and for that we’re forever grateful.”

Bob and Linda

2015-08-20T14:25:49+00:00

Bob and Linda

“Thanks so much for all the help and support you’ve given us with Richard and Emmy.  Even in the short time we’ve dealt with you you’ve shown us kindness, patience and compassion. You made our lives easier to bear and for that we’re forever grateful.”

Thomas

Retire-At-Home, Victoria, has provided a variety of services including personal care, house-keeping, cooking meals, and companionship as well as taking my father-in-law to doctor and dental appointments, trips to have his hearing aids and glasses repaired, shopping and outings. They monitor and have set up a system to check and make sure that my father-in-law is taking his medication and is eating adequate meals. The care-givers have been wonderful so that their service delivery that started at two days, progressed to three, and now it is five hours per day seven days a week. This would not have been possible without sensitive, caring, and capable staff from Retire-At-Home. 

Thomas

2014-12-11T15:45:36+00:00

Thomas

Retire-At-Home, Victoria, has provided a variety of services including personal care, house-keeping, cooking meals, and companionship as well as taking my father-in-law to doctor and dental appointments, trips to have his hearing aids and glasses repaired, shopping and outings. They monitor and have set up a system to check and make sure that my father-in-law is taking his medication and is eating adequate meals. The care-givers have been wonderful so that their service delivery that started at two days, progressed to three, and now it is five hours per day seven days a week. This would not have been possible without sensitive, caring, and capable staff from Retire-At-Home. 

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